New Service Setup
Application + Deposit required ($100 Residential / $200 Tenant / $300 Commercial).
Submit completed applications to Sarah Krietz via email at [email protected].
Utility Billing & Payment Options
Billing Overview & Schedule
- Billing Cycle: Monthly
- Included Services: Water, Garbage, and Recycling Service fees combined
- Billing Date: Last day of the month (or closest business day)
- Due Date: 25th of every month
- Late Fee Policy: Late fees are not forgiven for mailing issues or delayed check receipts.
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Payment Method
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How it Works
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Links & Actions
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Automatic Bank Draft (Recommended)
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- Funds auto-drafted around the 23rd of the month
- Prevents late fees
- Requires checking or savings account
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Complete Bank Draft Application
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Mailed
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- Payments can be mailed to the Topsail Beach Town Hall
- Make checks payable to the Town of Topsail Beach
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Mail Checks to:
Topsail Beach Town Hall
820 S Anderson Blvd
Topsail Beach, NC 28445
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In Person
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- Payments can be made in person at the Town Hall during normal business hours
- Checks, Cash, and Card are accepted
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Location:
Topsail Beach Town Hall
820 S Anderson Blvd
Topsail Beach, NC 28445
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Online Bill Pay
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- Pay online via credit card
- Look up balance
- Receive email bill notifications
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Access Online Bill Pay Portal
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Assistance
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If your bill is not received by the 10th of the month, call Town Hall directly or look up your balance through the Online Bill Pay Portal
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Call Town Hall: (910) 328-5841
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WATER RATE SCHEDULE
After Hours Water Emergency Number
If there is a water related emergency after normal business hours, please call the Public Works On-Call phone number: 910-619-2987.
Water Leak Adjustments
If you suspect your bill is incorrect due to a leak, you may request an adjustment.
Stay on top of your water usage by signing up for WaterSmart today! Vist the WaterSmart Customer Portal here.
Curbside Garbage and Recycling Collection
- Trash Pickup Schedule:
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- Summer (Memorial Day Weekend through Labor Day Weekend): Mondays & Thursdays
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- Note: Short-term rental properties are required to have two (2) trash carts.
- Recycling Pickup Schedule: Every Monday year-round.
- Note: Every residence is required to have a recycling cart.
📁 Guides & Flyers:
Trash Collection Schedule
Cart Placement Flyer
Acceptable Recycling List
GFL Customer Service: (252) 339-0290 (For questions, complaints, or cart replacements)
Monthly Bulk Item Pick-Up
- Schedule: 2nd Tuesday of every month
- Accepted Items: Vegetative debris, large household goods, appliances (doors MUST be removed), electronics/e-waste, furniture, and mattresses (max 1 set of mattress + box spring per household).
YARD DEBRIS RULES
- Piles must be no longer than 10 feet.
- Branches under 4 inches in diameter and 6 feet in length
- Do NOT bag yard waste—pile neatly near the edge of the street.
- Intended ONLY for routine lawn clippings, leaves, and trimmings.
- NOT for large tree removals or contracted landscaping projects.
🚫 PROHIBITED / CONSTRUCTION DEBRIS (WILL NOT BE PICKED UP)
- Lumber (treated or painted), pilings, decking, walkways, construction/remodeling waste, concrete, cinder blocks, bricks, carpet, tires, sinks, toilets, and doors.
📄 Download Bulk Item Pick-Up Specifics Flyer
Questions about specific items? Call Town Hall at (910) 328-5841.
Water Quality
💧 Drinking Water Quality (CCR Report)
- 2025 Annual Consumer Confidence Report (CCR): Details on local drinking water quality and testing.👉 View 2025 CCR Report
Local Wellhead Protection Program Plan (WHP)
Approved March 24, 2023. State WHP Programs are designed to prevent contamination of groundwater public drinking supplies under national groundwater protection strategies.
📄Topsail Beach Local Wellhead Protection Program
WHP Informational Brochure
PFAS & Emerging Contaminants Information
Learn how the EPA measures, explains, and addresses per- and polyfluoroalkyl substances (PFAS) in public water systems.
📄Letter from Public Works Director Tom Hedrick