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  • Where in Topsail Beach is Paid Parking required?

    • Only in the south-end parking lot on the sound side (next to the Serenity Point Townhomes – at the end of Shore Line Dr and Inlet Dr).

  • How do I pay for my parking?

    • There are 3 ways to pay for parking on the SurfCAST system:

      1. Download the “SurfCAST by Otto” app, setup your account, register your vehicle, and pay for parking

      2. Scan the QRcode on the Parking signs to link to a Secure website … follow the prompts to pay for parking

      3. Call the Otto Connect team at 910-200-1497… you will need to provide your email, phone number, License plate/tag number, state of registration, and a Credit or Debit card

  • Can I buy a parking permit in advance?

    • No, Parking Permits go active immediately at the time of purchase

  • Can I reserve a parking space?

    • No, Parking is on a first-come, first-serve basis

  • Can I park with a different car each time I park?

    • Yes, just enter the license plate / tag number and state of registration on the PARK page

    • The system will remember previous vehicles entered

  • My phone won’t allow me to download the app.

    • If you have an older phone (iPhone using IOS versions prior to V14.0 or Android 6 or earlier)

      1. Scan the QRcode for link to a secure website for registration and payment, or

      2. Call Otto Connect at 910-200-1497

  • I don’t have a cellular signal to download the app – it takes too long

    • Call Otto Connect at 910-200-1497

  • How can I contact someone to get help?

    • Email Otto Connect at:   [email protected]

    • Call Otto Connect at 910-200-1497 between 9:00am and 5:00pm any day

  • How is parking enforcement done – will I get a sticker?

    • Parking enforcement is done via scanning license plates for valid permits on the SurfCAST system. 

    • There are no stickers required.

  • Can I use more than one mobile device?

    • Yes, you can login to multiple devices using the same credentials (email and password).

  • Can I register my car on two or more accounts?

    • Yes

  • What are the Parking Rates for Topsail Beach?

    • $5 per hour for up to 4 hours

    • $25 per day

  • How much is a parking citation?

    • Parking violations are $50. 

    • If paid the same day as the violation – the fee is reduced to $25 (but use of this feature is limited to 3 times)

    • If not paid within 30 days, your citation will be referred to the Police Dept. for collection.

  • What if I don’t have a smart phone?

    • Call Otto Connect at:   910-200-1497

    • You will need the following information:

      • Your email and phone number

      • License Plate / Tag number and State of Registration

      • Credit or Debit Card

  • Can I change my password?

    • To change your password, go to Settings, Profile – and proceed to change.

  • What if I forget my password?

    • On the app – select “Forgot Password”, enter your email, and a notice will be sent to allow you to create a new password.

  • How do I change/correct my license plate / tag number or state?

    • If it is entered on the Park page – just correct it the next time you park

    • If it is a Saved Vehicle on the app: Go to Settings > Vehicles > Edit

  • I paid for parking – but still received a parking violation notice

    • This is usually caused by an incorrect License Plate entry in the app – either the number or the state of registration.  To get the violation voided:

      • Send a request to Otto Connect ([email protected]) from the email used to register the account (for permit validation), explain the issue, send a photo of the violation notice (at a minimum, they will need the license plate number and citation number to investigate and confirm your permit).  They will investigate, void the violation as appropriate, and confirm back.

      • At your earliest convenience, you should go on the app and correct the license plate information via Settings > Vehicles > Edit.

    • If you believe there were other extenuating circumstances – please send a request and explanation to Otto Connect support ([email protected]).  They will investigate and respond as quickly as possible.

  • Is Handicap Parking free?

    • Yes – with limitations.  A vehicle displaying a handicap license plate and/or hangtag parked in a designated handicap space is free.  Any other parking space will require a parking permit via the app.

  • Can I use an iPad or Android Tablet – or does it need to be a smart phone?

    • Yes, an iPad or iPhone with iOS v14.x will work (does not work on iPhone 6 or earlier and equivalent iPads)

    • Yes, an Android based tablet or smart phone will work back to Version 6.